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Calidad de servicio del marketing a la estrategia /
by
Larrea, Pedro.
Published 1991
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El coste de la mala calidad
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Harrington, H. James.
Published 1990
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Calidad en el servicio a los clientes cómo compiten las grandes compañías americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos /
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Denton, D. Keith.
Published 1991
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Institution
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Biblioteca institucional
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T - Technology
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