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Project management : strategic design and implementation
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Cleland, David I.
Published 2006
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Design for six sigma for service
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Yang, Kai.
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Journal of database marketing & customer strategy management
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Full text available from Computer Science Database: 08/01/2000 to 12/31/2012
Full text available from ABI/INFORM Global: 09/01/2003 to 12/31/2012
Full text available from Advanced Technologies & Aerospace Database: 09/01/2003 to 12/31/2012
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Journal of service science
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Managing service quality
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