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Author:
Bitner, Mary Jo
Institution:
UnACh
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Author:
Bitner, Mary Jo
Institution:
UnACh
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INDUSTRIAS DE SERVICIO
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SERVICIO AL CLIENTE
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Services marketing ; Integrating customer focus across the firm
by
Zeithaml, Valarie A.
Published 2006
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Institution
UnACh
Library
Biblioteca institucional
1
Format
Book
1
Author
Bitner, Mary Jo
Gremler, Dwayne D.
1
Zeithaml, Valarie A.
1
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English
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